Support and Maintenance

Wired & Wireless Maintenance Support Services represents an ongoing partnership between ourselves and our clients' business, ensuring that their communication system meets, and continues to adapt to, changing business requirements.

With our multi-vendor capability, we provide end-to-end service and support for networking environments; whether a small local business or a multi-site national operation. The depth and breadth of experience in the Wired & Wireless organisation together with our ethos of 100% customer care sets us apart from other suppliers.

Wired & Wireless offers the highest Quality after-sales service via our specialist teams in Project Implementation and Customer Support. We provide remote maintenance support, on-site maintenance and facilities management.

Our support and maintenance platforms ensure rapid response times are met. Our clients have access to a dedicated call line for assistance and service. Our expertise in support helps deliver fast remote maintenance service, fast fault diagnoses and correction resulting in less down time and lower service costs to the customer. We ensure all service levels agreed are supplied.Wired & Wireless provide exceptional levels of service that move beyond a service statement policy by:

  • Employing world class engineers and providing thorough training
  • Holding stock on hand, so service staff can offer loan units until repair or replacement is organised.
  • Fielding service calls through our qualified staff who can assess the call and determine the right course of action.
  • Offering telephone support to help our clients diagnose faults and as such help them to reduce their network running costs.
  • offering various remote dial-in serv

Some outcomes of our maintenance systems include achieving higher levels of productivity, maximising cost savings and maintain your competitive edge.

Our knowledge and experience in servicing both mature and emerging technologies allows our clients to benefit from complete and individualised support. In helping to migrate some of our clients to new technology platforms, WWSI continues to support their existing infrastructure that may no longer be serviced by the Original Equipment Manufacturer (OEM). It is our large installed base that enables us to continue to provide this service to our customers. With our Maintenance Support Services or FM plan our clients enjoy peace of mind knowing that our responsive teams are on their side.

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